My Possible Self

FAQ

FAQ's

FAQ

What is the My Possible Self application?

The My Possible Self application, available for Apple and Android devices as well as a web-app for all popular browsers, is a collection of processes designed to help improve various aspects of your mental well-being.

FAQ

Which parts of the My Possible Self application are clinically proven?

In research by the Black Dog Institute, the following modules were found to be clinically effective:

  • Managing Stress and Overload
  • Managing Fear and Anxiety
  • Solving Problems
  • Managing Loss and Major Life Changes
  • Building Happiness & Well-being

Tracking is based on clinically proven methods. You will self-monitor three symptoms to help you to understand your feelings, thoughts and behavioural triggers. There are a lot of research papers published stating its effectiveness.

The Moments section is based on a wide variety of proven studies on Cognitive Behavioural Therapy (CBT).

FAQ

When will other modules be available?

We plan on releasing a new learning module each month.

FAQ

Why do I have to be 18 or older to use your app?

Although the My Possible Self process may be useful the people under 18, none of it has been medically certified for this age group. The case-studies are all aimed at people over 18.

FAQ

Why do you need my email address?

As My Possible Self is a paid-for service, we need your email address to let you know that payment has been successful, or if it ever fails for any reason.

We also may contact you in the following circumstances:

  • Password reset emails
  • Web-app reminders
  • To inform you about any significant changes to either the Terms and Conditions, our Privacy Policy, or our Terms to Supply policy
  • Any changes to the amount we will charge you. For any increase in charges we will get you at least three months notice
  • Special offers
  • Any notifications as required by the GDPR
FAQ

How safe is my data?

Any data you enter into the application is backed up to our servers. This means you can open up the application in any web-browser, or on a different device, and continue with the My Possible Self process.

All this data is encrypted before it is stored, and only decrypted when it is requested by your phone or browser.

FAQ

You backup my data in your servers – can anyone else read it?

The only time your data is decrypted is when your phone or web-browser requests it. No one at My Possible Self can decrypt your data.

FAQ

I’ve forgotten my password – how do I update it?

When you attempt to login, there is a forgotten password link. Choose this and we will email you instructions on how to reset your password.

FAQ

I want to stop payment, but I want to keep all my data. What can I do?

If you need to stop payment for a while for whatever reason, you can do this from the settings menu. Choose ‘My Subscription’ and select the ‘Pause Payment’ option. You can pause payment for up to twelve months.

Please note that your account will stay active and useable up to your next billing date. So if you are half-way through a month, you can still use the app until your next payment is due.

If your account remains paused for over twelve months, we reserve the right to remove your account and all associated information.

FAQ

What should I do if I find the application is not working correctly?

As with all technical issues with our platform, please email techsupport@mypossibleself.com. Please send details of the issue, the device you are using (and browser if using the web-app), and if possible screen-shots of the issue.

We cannot guarantee a direct reply to your support case, but we will triage issues in order of affected user-base and provide updates when we can.

Note, please do not contact this email address with any mental health issues or any requests for support. We will not answer any emails that contain anything relating to the process or your mental health. Please contact a medical health professional with any questions around your mental health.

Note, please do not contact this email address with any mental health issues or any requests for support. Unfortunately we cannot answer any emails that contain anything relating to the process or your mental health. Please contact a medical health professional or speak to someone you trust if you are worried. This site is not intended for individuals in an emergency. If you are in a life threatening situation please immediately dial 999 or go to your nearest Accident and Emergency Centre.

Why am I being told I can’t manage my subscription?

If you’re having problems managing your subscription, including cancelling, renewing or amending your plan, this could be for possible reasons. For example, there are some restrictions on managing your subscription from multiple devices.

FAQ

Managing your subscription from multiple platforms (iOS, Android and web)

Although you can log into the My Possible Self app from a number of devices, you can only manage your subscription from a device that is signed into the iTunes or Google Play account you used when you registered.

If you originally registered using a desktop computer, you will also need to manage your subscription from a desktop computer. This is because subscriptions that are paid for via debit or credit card – or via Paypal – can’t be amended through the app.

FAQ

Managing your subscription from someone else’s device

Although you can log into the My Possible Self app from someone else’s device, you can only manage your subscription from a device that is signed into your own iTunes or Google Play account.

FAQ

If your subscription has been provided to you by special arrangement with My Possible Self

When your account is supplied by My Possible Self, it is usually set to run for a specific period of time. This time period begins when you first log in.

If you need help, contact the My Possible Self team.

FAQ

If your subscription has been provided by a third party, such as your employer or healthcare provider

When your account is administered via a third party, such as your employer or healthcare provider, it will usually run for a set period of time.

When that time period ends, the username and password you have been given will no longer give you full access to all the app’s features.

FAQ

Managing your subscription when you’re sharing a device with someone else who also has a subscription

If you share a device with someone who has also subscribed to My Possible Self, you can’t subscribe or manage your account from that device. Please sign up from a device that is logged into your iTunes or Google Play account. Alternatively, you can sign up via our website by visiting www.my-possible-self.com and selecting ‘Sign up’.

Once registered, you can log in and use the app from a shared device.

Would you like to suggest a question for us to add to this list? Please email technicalsupport@mypossibleself.com to let us know.